Open a Ransomware Case
We are sorry to hear you may have fallen victim to a ransomware attack. We strongly encourage everyone to try and restore their data from a recent backup. In the event you don’t have a backup copy of your data and you must have your data back, this only leaves one option left.
WE STRONGLY RECOMMEND THAT YOU DO NOT CONTACT THE HACKERS!
Please complete the form below to open a case and a specialist will follow up with you to discuss your individual case needs.
Frequently Asked Questions
What should I do immediately after a ransomware attack on Long Island?
Power off all affected devices, disconnect from the network, and call us at 516-889-0777. Do not restart machines or attempt DIY decryption, as this can cause permanent data loss.
How fast can you respond to a ransomware case in Nassau County?
We offer same-day emergency response for ransomware cases across Nassau County and Long Island. Call our Island Park office for immediate assistance.
What information do you need to open a ransomware case?
We need the ransom note, encrypted file samples, and details about your affected systems. The more information you provide, the faster we can assess your recovery options.
Do you work with cybersecurity insurance for ransomware claims?
Yes, we provide documentation and work with cybersecurity insurance providers. We serve NYC businesses with detailed recovery reports for insurance claims.
Can you help identify how the ransomware got into my network?
Yes, as part of the recovery process we can help identify the attack vector. This helps prevent future incidents and is valuable for insurance and compliance purposes.
Is opening a ransomware case confidential?
Yes, all ransomware cases are handled with strict confidentiality. We understand the sensitivity of security incidents for Long Island businesses and maintain complete privacy.